Thank you for shopping at Happy Fountains. We are committed to providing our customers with high-quality pottery fountains and exceptional customer service.
We understand that sometimes our customers may need to return an item. We accept returns within 14 days of the delivery date, provided that the item is unused and in its original packaging. Please note that customers are responsible for the cost of return shipping.
To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with instructions on how to return the item. Once we receive the returned item and confirm its condition, we will issue a refund to your original payment method.
Refunds will be processed within 5-7 business days of receiving the returned item. Please note that shipping and handling fees are non-refundable. If the customer paid for shipping at the time of purchase, the cost of shipping will also be deducted from the refund.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the item. We may require photo evidence of the damage or defect. We will provide instructions on how to get a refund or replacement once we have received and inspected the item.
If you wish to cancel your order, please contact our customer service team as soon as possible. If the order has not yet shipped, we will cancel the order and issue a full refund. If the order has already shipped, the customer will need to follow the return policy above.
Please note that custom orders are non-returnable and non-refundable.
If you have any questions or concerns about our return and refund policy, please contact our customer service team at [email protected].